Service status and SLA

Live availability, incidents and maintenance windows are published at 0. The status page is the reference point for availability: what it reports is what counts, including for the SLA below. Its badge is also shown in the header of these docs.

Availability target

SignatureCat targets at least 99% availability per calendar month, measured and published on the status page. The target does not apply during the free trial period.

Not counted as downtime:

• planned maintenance, announced in advance at status.signature.cat/maintenance,
• failures of third-party providers the platform depends on (hosting, CDN, payment processing, Google APIs),
• force majeure,
• causes on the customer's side - in particular a revoked Domain-Wide Delegation grant or Workspace configuration changes.

Signature delivery depends on the availability and policies of Google's APIs; changes Google makes to those APIs or to your Workspace are outside SignatureCat's control.

The full, binding wording lives in the Terms of Service - the terms do not provide service credits by default; individual SLA guarantees can be agreed in a separate contract.

During an incident

• Current impact and updates are posted on the status page as the incident progresses.
• Signature syncs are queued, not lost - after recovery, the daily sync brings every mailbox back to its target state.
• You can report outages or anomalies to contact@signature.cat - see Get help.

Maintenance windows

Planned technical breaks are announced in advance at status.signature.cat/maintenance. They are scheduled to minimize impact and do not count toward downtime.