Get help

Support is provided by email at contact@signature.cat. Before writing, a quick self-check often gets you an answer faster - most "signatures stopped applying" cases are one of three known causes.

Quick self-check

1. Is it a platform incident? Check status.signature.cat - incidents and maintenance are announced there. See Service status.
2. Did a job fail? Open Task logs and look at the per-user error codes - Verify an assignment job explains each one and its fix.
3. Is Domain-Wide Delegation healthy? If syncs are paused, admins will have a "Domain-Wide Delegation access lost" notification - re-run the wizard from Settings. See Domain-Wide Delegation.
4. Billing paused? A red banner and "Past due" status on Billing mean a failed payment ran out its grace window - updating the card restores everything. See Billing details.

Writing to support

Email contact@signature.cat from an address at your Workspace domain if possible. Include:

• your Workspace domain (for example yourcompany.com),
• what you expected vs what happened, with timestamps and your timezone,
• the job link (app.signature.cat/jobs/...) or a screenshot of the Task logs row, if a job is involved,
• any error code shown in the app (error notices can be expanded to reveal a code, HTTP status and request id - include all three).

Response expectations

Support is email-only. During the trial period there is no guaranteed response time; paying customers are answered with priority. Incidents affecting many customers are coordinated publicly on the status page.

Feature requests and feedback

Send them to the same address - real usage reports shape the roadmap. Include your use case rather than just the feature name; it travels better.