Get help

Support is provided by email at contact@signature.cat. Before writing, a quick self-check often gets you an answer faster - most "signatures stopped applying" cases are one of three known causes.

Quick self-check

1. Is it a platform incident? Check status.signature.cat - incidents and maintenance are announced there. See Service status.
2. Did a job fail? Open Task logs and look at the per-user error codes - Verify an assignment job explains each one and its fix.
3. Is Domain-Wide Delegation healthy? If syncs are paused, admins will have a "Domain-Wide Delegation access lost" notification - re-run the wizard from Settings. See Domain-Wide Delegation.
4. Billing paused? A red banner and "Past due" status on Billing mean a failed payment ran out its grace window - updating the card restores everything. See Billing details.
5. Applied, but cut off in Gmail? If the job succeeded and the signature still looks incomplete in the mailbox, look for the amber trimmed by Gmail badge on the result row - Gmail rewrote the signature while saving it. See When Gmail trims your signature.

Writing to support

Email contact@signature.cat from an address at your Workspace domain if possible. Include:

• your Workspace domain (for example yourcompany.com),
• what you expected vs what happened, with timestamps and your timezone,
• the job link (app.signature.cat/jobs/...) or a screenshot of the Task logs row, if a job is involved,
• any error code shown in the app (error notices can be expanded to reveal a code, HTTP status and request id - include all three).

Response expectations

Support is email-only. During the trial period there is no guaranteed response time; paying customers are answered with priority. Incidents affecting many customers are coordinated publicly on the status page.

Feature requests and feedback

Send them to the same address - real usage reports shape the roadmap. Include your use case rather than just the feature name; it travels better.